FAQ

The intake process typically takes 12 - 48 hours.

The process will depend on how quickly and thoroughly you share important assessment information, including insurance plan data or private pay method(s) intake forms and sharing medical records from any recent hospital or residential admission. Our staff works 12 hours a day 7 days a week to ensure your customer experience is gold star across informed consent, insurance coverage and eligibility, a clear admission date and updates throughout treatment.

Once you text or call us at 214-306-8447 we will be able to provide you with information about our signature services, modalities, licensed staff, routines, average length of stay, and what it looks like to practice the 13 skills of our proprietary programs.

Once you make contact, we provide education and options and can offer you admission date options depending on our waiting list.

Our waitlist is categorized around 4 criteria:

• Motivation for health, healing, wholeness
• Completion of intake forms
• Completion of Preadmission Assessments
• Willingness to fight for your life

The majority of Solstice Southwest patients are private pay. Not everyone will apply to admit to this location first because it is an out of pocket cost not covered by insurance. This exclusive service improves the long term health of our clients in due to these program distinctions:

• Solstice Treats Gut Microbiome and the Autonomic Nervous System Not Just the Brain and Nervous System
• Solstice Recalibrates Your Relationship with Screens - a Proprietary Approach to High Value Neuromechanics
• Solstice 360, Whole Person Clinical Care - Starting in Luxury Stabilization Care Gives You a Jump Start on the 7 Proprietary Care Plans Solstice Clients Need to Optimize Health at All Levels
• Acupuncture 2x weekly for all clients

For those who cannot afford this standard of care, we work with most major insurance companies. Access to this unparalleled level of care for families is part of our mission. Our insurance team is highly skilled in negotiating single case agreements to reduce the financial burden for families. The best way to know about cost is to start with an assessment. Then, we know what services make the most sense and can work within a budget.

Yes, to get started, a parent or guardian or even a friend can refer a minor. Very soon into the intake process the minor is invited to participate in the education and options about symptoms, patterns, program, services and common outcomes. The family (biological or non-biological) will be required to stay involved in the adolescent's treatment. In no way, is treatment at Solstice Southwest a small commitment or an easy job. While most families will tell you they wish they found us sooner, all of them will tell you that they had to rearrange their schedules, priorities and perception about lagging skills talk therapy.

The average length of stay in our state of the art Extended Observation Unit (urgent mental health care) is 3 hours. Our Residential Crisis Stabilization Mental Health Program is 21 to 30 days of service on average, whereas Partial Hospitalization Program (PHP) requires at least 25 to 35 days to reach your goals. Intensive Outpatient Program (IOP) requires a minimum of 20 to 30 days to ensure regression or old patterns do not crop back up without professional care and consideration. Together, these phases can last 2-5 months.

Our Teen Academy is a combination of PHP, IOP and intensive care for parents/guardians along the way. The Academy is a bit longer than standard PHP and IOP because school curriculum is introduced when the patient is ready to titrate their academic needs alongside their health requirements.

One thing medicine teaches all of us as clinicians - everyone is different. Please consider now, before admission, not to compare your mental health journey with anyone else. Biological, environmental, social, spiritual, mental, financial, emotional and physical make up of every patient and their family is unique and in ensuring optimal results, we pay attention to all of those details to inform expectations when it comes to time commitment and speed to feeling "better."

We thrive to treat human dignity and retore self-respect -- our in room and facility wide accommodations represent our family value. We offer upscale ADA compliant accommodations through out the clinic and have taken extra care to bring comfort luxury to all in our care.

We offer healthy snacks, hot and gold beverages around the clock for all levels of care and visitors.

Extended Observation Unit: All meals are provided based on recommendation by psychiatrist and registered dietician.

Residential: Fresh and nutritious breakfast, lunch, and dinner are provided daily.

PHP: Fresh and nutritious lunch is provided three times a week on Monday, Wednesday and Friday. You are required to prepare and bring lunch on Tuesday and Thursday.

IOP or Supportive Living: You may purchase a food card for as many meals as they wish.

OP: No meals provided.

Cell phone use is limited and is based on level of care.

Screens are high-tech and always improving on their quality and clarity. This brings interest to the human eye and causes a Dopamine surge. Furthermore, we get dopamine surges from our activity on screens such as social media likes, reshares, or from simply scrolling. When someone is used to having their Dopamine dramatically rise from the constant stimuli, our brain becomes desensitized to those rushes. Meaning, if your brain requires a lot of stimulation to get that rush, any smaller stimulation does not bring any excitement. This presents itself as a general sense of feeling “blah”, “flat”, or apathetic. Just like an alcoholic may need a stronger drink to feel altered, the screen-addicted person needs an increased amount of stimuli to have any interest in the activity. This makes reading, learning, the outdoors, hobbies, and even face-to-face conversation feel incredibly boring or even depressing. The brain requires a break from the screen to help it learn interest in simple things again. At Solstice Southwest, you will learn about what we call the door to dopamine: simple routines to increase dopamine and human connection.

Screens will always be important. But, building on your neuralplasicity is more important. We continue to marvel and build on the fact that the neural pathways of the brain can change based on the patterns you engage. Solstice is about developing self-efficacy and quality of life and screens limit both if we do not use them with plan and measurement.

You are required to do some light chores in Supportive Living and Residential. You may be assigned light chores while in PHP and IOP.

Your individual case management session are based on the 13 skills, CBT, DBT and REBT.

In Residential Treatment, we recomend participation in the weekly family event on Saturdays from 10A-11:30A. After the event, patients and their families are encouraged to enjoy the courtyard, gameroom and homeade taco bar.

We will work with your school and/or employers to ensure you are provided adequate documentations.

• All medications currently prescribed to you (psychiatric and non-psychiatric medications)
• Clothing
• Colored pencils, crayons
• Comfy shoes including close toed shoes
• Walking shoes
• Toiletries - makeup, hair styling product as you wish, sanitary products, toothbrush, toothpaste, face wash. We will provide soap shampoo and conditioner but if you have one you love bring em!
• Up to $30 in $5s and $1s to purchase items from Solstice shop

• Weapons – any objects that could be viewed as dangerous will not be allowed 
• Any alcohol, illegal drugs or prescription drugs not prescribed to you
• Any products containing alcohol in the first 3 ingredients (ex: mouthwash)
• Revealing, offensive, or “provocative” clothing (low cut shirts, strapless tops, short shorts/skirts/dresses, offensive graphic tees)
• Food items or drinks – outside food, snacks, and drinks will not be allowed
• Lighters, matches, candles, or incense

• Curling or Straightening iron
• Razors for shaving
• Knitting needles or crochet hooks